Rocky Mountain Roll-Off Policies
Billing and Payment Policies:
Payments we accept are: visa, master card, american express & discover either over the phone or through our website (see payments tab). also checks by mail, bill pay payments from your bank & cash delivered in person to office are all accepted (do not give payments to drivers).
Re-occurring auto-pay also available, call office to set it up. please note billing terms! All bills are mailed out by the 15th of every month and due by the end of the month.
If the payment is not made in time the office will try to make a call for a reminder. if no payment is made in time it could result in a stop of service until payment is received. no receipt of payment for your account by due date can result in non-pickup of trash. if account is stopped for lack of payment no refund will be issued for time service was suspended. please note if service is stopped due to lack of payment and your payment is not posted to your account before your pick up day, your service will be turned back on for the following week.
Finance charges and late fees may be assessed for lack of payment.
Office must be notified of all cancellations, written or via phone per customer listed on the account. third party cancellations are not accepted!!! all returned checks will be assessed a $25.00 fee along with the amount of the check that was returned. second payment to cover the returned first payment is accepted with credit card or cash only, may result in cancellation of service. collection fees are applied to all unpaid accounts.
We reserve the right to cancel any customer at any time.
Addition charges may be assessed for multiple family homes. sharing without notice to office will result in cancellation of service and or extra charges with no refunds.
All customers who go on vacation and choose to stop service for more than 3 weeks in a row must call the office to note account before they leave and when they get back in order to receive a credit. Not all customers that leave for vacation and stop service will receive a credit.
Other Policies and Information
Our holiday schedule is on back of billing postcard, web-site and updated on office voice mail.
2yd and 3yd cans: all large items outside of the can will be issued an extra charge (charges will vary due to item) all containers are subject to delivery and removal fee’s.
Payments are monthly and follow the same policies as listed above. if damaged lids, wheels, or missing locks are requested for replacement a service charge will be added to your account. if an updated container is requested by customer a reconditioning fee will apply. (call office for more details)
Roll-off services: 9yd,12yd, 20yd & 30 cubic yard containers: all roll-off containers are temporary boxes for all locations. all payments for containers are c.o.d. (we accept all major credit cards)
No rock, brick, dirt, concrete, sod, liquid, hazardous materials, tires, tv’s or refrigerators are allowed. must call office during business hours to set up.
Road Safety Policy
Driving safety is an Important factor to us! If we determine that the roads are unsafe we will not send trucks out. In situations such as extreme weather, please contact us to see if we will be on the roads. For weekly commercial customers, your pick up day may vary in such situations.
Customer warrants that waste contains no hazardous or radioactive waste, as those terms are defined by any applicable state of federal law and agrees to indemnify Rocky Mountain Roll-Off for any damages, fines, or other sums Rocky Mountain Roll-Off may be required to pay if this waste does contain such materials.
Customers acknowledge that Rocky Mountain Roll-Off shall not be liable for any bodily harm to persons in or around container and for any damages to pavement or driving surface resulting from its trucks servicing an agreed upon area.
Must meet weight requirements or overweight charge will be applied.